Waterstones Contact Number: 0808 118 8787

Phone Waterstones on their freephone customer service contact number 0808 118 8787 to report a lost rewards card or to discuss the returns policy for a book that you have purchased from their online store.


About Waterstones

Waterstones is a British book retailer that operates 275 stores throughout the country while maintaining an active online marketplace that delivers to UK homes. Waterstones is one of the UK’s most popular outlets for fiction and non-fiction books yet also sells children’s paperbacks and stationary. However customers can also purchase a variety of gifts for the book lover or even partake in the popular adult colouring book phenomenon.


Customer Services – 0808 118 8787

Call Waterstones on their freephone customer service telephone number 0808 118 8787 to contact a representative about recent book purchase or for enquires regarding your rewards card. For instance callers can use the free helpline to report a lost or stolen card or even check their points balance over the phone. You may even wish to purchase a gift card or voucher over the phone to be delivered either to your the recipient’s home address. Callers can also enquire about the cost of a ticket for any number of Waterstones UK talks or author book signings when speaking to a customer service representative.

If you have ordered a book from the Waterstones online store then you can ask the representative for an estimated delivery time or even report an order that has not arrived by the date that was stated. Furthermore callers should discuss the returns policy if they have been given an incorrect or faulty item before asking how to receive a full refund on their order. You may even wish to check the stock availability of an out of print book before asking a representative from Waterstones Marketplace whether there is an option to purchase a used copy. Finally, customers who are unhappy with the service provided by the bookshop or with the conduct of a particular member of Waterstones staff should register a complaint on the above customer service number.


Call Costs and Contact Hours

Waterstones uses a freephone 0808 contact number meaning that all calls will be completely free of charge when made from UK mobiles and landline telephones. Furthermore the Waterstones customer service helpline is available to be contacted during the opening hours 9am-5.30pm Monday to Friday.


Waterstones Customer Service Contacts – at a glance

Waterstones Department UK Contact Number Opening Hours
Freephone Customer Service 0808 118 8787 9am-5.30pm Monday to Friday
Local Rate Customer Service 020 8045 1001 9am-5.30pm Monday to Friday
International Customer Services +44 208 045 1001 9am-5.30pm Monday to Friday


UK Store Finder

If you are planning a visit or would like to enquire about any job vacancies at a particular Waterstones branch then you can find the contact details and address of any UK store on their Online Bookshop Finder.