Royal Mail Contact Number: 03457 740 740

Call Royal Mail on their UK customer service telephone number 03457 740 740 for enquiries about the cost of posting a particular item or for help using the tracking service for a parcel that is currently in transit.


About Royal Mail

Royal Mail is a postal service that delivers letters and parcels to destinations throughout the United Kingdom but also sends items to a range of international locations with their Parcelforce Worldwide brand. Famously, Royal Mail was once a publicly owned body but was sold off to the private sector by the UK government in 2015.


Royal Mail Customer Services – 03457 740 740

Call Royal Mail on their UK customer service contact number 03457 740 740 to track an item that is currently out by delivery over the phone. Once you have informed the customer service representative of the item’s tracking number, they will be able to set up live updates to your mobile. You should also get in touch if you would like to calculate the cost of posting a parcel based on the weight of what you would like to send and your postcode. For instance, you can ask how many stamps are required for your parcel before taking it to the post office. Moreover, it should be noted that Royal Mail offers a range delivery options but certain premium services such as signed-for deliveries are more expensive. Similarly, the Royal Mail customer service advisor will detail the cost of postal insurance for parcels that require additional protection to be sent to both UK and international destinations.

You can also phone the Royal Mail customer service team to ask for a returns label if you would like to send an item back to the sender. You may also qualify for a refund if you have purchased recorded next day delivery for an item but it has not arrived by its estimated delivery time.


Call Costs and Contact Hours

The Royal Mail customer service helpline uses a 03 number meaning that you will only be charged the same standard per-minute rate as any other local call that is made from a UK mobile or landline telephone. However you may be able to contact a Royal Mail advisor for free if you are using any inclusive free minutes that have been offered by your service provider. You can contact a Royal Mail customer service representative 7 days a week as the helpline operates the opening hours of 8am-8pm Monday to Saturday and 9am-6pm Sunday.


Key Royal Mail Contact Numbers – at a glance

Royal Mail Department UK Contact Number Opening Hours
General Enquiries and Complaints 03457 740 740 8am-6pm Monday to Friday, 8am-1pm Saturday, 9am-2pm Sunday
Help with a Royal Mail redirect 03457 777 888 8am-6pm Monday to Friday, 8am-1pm Saturday
Help with Royal Mail Gifts & Collectibles 03457 641 641 8:30am-5pm Monday to Friday
Post Office Customer Services 0345 600 3210 8am-8pm Monday to Saturday, 9am-6pm Sunday


Write to Royal Mail

You should write to Royal Mail to register a complaint if you are dissatisfied with the postal service that you have received and can do so for free on the following freepost address: Royal Mail Customer Services, Freepost, Trent House, Media Way, Stoke on Trent, ST1 5ST, United Kingdom.